A support agent that answers first

Ticket volume doubled in six months while the support team stayed at two people. Response times slipped past a day and churn started to follow.

A retrieval-grounded agent over their docs, changelogs, and resolved tickets — triaging every ticket, answering the known ones with citations, and escalating the rest with full context attached.

Seven in ten tickets now close automatically, around the clock. Customers rate the agent higher than the old human-only flow.